Updated 31st March
In light of the Government’s directive that all travel, except where absolutely necessary, is restricted, we are working with all of our overseas suppliers to ensure that all of our customers are provided with the best possible solution if their travel plans are affected.
To date we have been able to provide 100% of our customers with the option of either receiving a full 100% refund of all monies paid or the opportunity to re-book for a later date. This has applied to all bookings due to travel up to 31st May 2020. For those that have opted for a refund we have already processed all refunds in full.
If the current period of travel restrictions are extended we will review extending this policy.
If customers travel is planned for beyond 31st May 2020 our normal terms and conditions apply which could result in loss of deposit and / or full payment if cancellation is requested due to any disinclination to travel. This will be reviewed if government advice changes.
For all overseas bookings, we have already spoken to all customers due to travel during the restricted travel window.
With the emerging situation regarding Covid-19 (Coronavirus) and the impact on travel plans, we understand that you will be concerned and that you will have questions about your upcoming travel plans.
The Foreign and Commonwealth Office provides up to date information about travelling abroad for each of the destinations we promote. Visit www.gov.uk/foreign-travel-advice for further information.
ABTA also have created a general advice page for customers with a Coronavirus Q&A which is being updated regularly : https://www.abta.com/news/coronavirus-outbreak
Our proactive position in securing the option for our customers to be able to either re-book for a later date or receive a full refund demonstrates additional protection for our customers interests compared to that advice issued by ABTA.